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Heather Bayer

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10 Keys To Vacation Rental Success

Vacation home owners are facing challenges if they need to sell. Many are turning to rental as an alternative to having a property on the listings for many months. There are a large number of owners choosing this route because they have either tried selling, or are not prepared to lower their asking price and […]

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VRS096 – Regaining Control of Your Vacation Rental Business with Vince Perez

I met Vince Perez in San Diego at the 2014 VRMA conference and was immediately taken with his passion and enthusiasm for the vacation rental industry and particularly some of his ideas for bringing control back to owners and managers. Since he is also a speaker at this years Vacation Rental World Summit, it was […]

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VRS076 – Managing Down Under with Nick Marshall of Cairns Holiday Homes

I’ve been hearing a lot from owners of smaller agencies about the challenges they are facing with growing their companies, so I thought it would be great to talk to some of these owners about their most pressing issues. Eleven years ago I went into partnership with the owner of a listing site here in […]

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VRS072 – Destination Payoff with Scott McGillivray of Income Property

It’s been a long winter of waiting for Cottage Blogger’s own Mike Bayer, and his wife Andrea. It was back in the fall of 2014 that the popular home renovation show, Income Property, and its dynamic presenter Scott McGillivray worked their magic on their Lake Ontario property, Sea Breeze. The wait is over and the […]

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Meeting Vacation Rental Guest Expectations

Has anyone noticed how this year renters seem to have much higher expectations than before? I remember when the most asked question was, ‘Does it have running water and electricity’, and feeling amused and slightly smug saying that not only did my cottage have the luxury of an indoor toilet, but it also had a TV. Now, some of the most frequently asked questions are, ‘What size is the TV and does it get the sports channel?’, and ‘Is there hi-speed internet?’

Just a few weeks ago, I heard a complaint from a renter who had completed their vacation at a cottage on a lake local to us. The cottage has grass to the shoreline then shallow water with a hard sand bottom with a few rocks. I would say water shoes are advisable but then I’d recommend that anyway. The listing for the cottage said:

“Sandy, shallow walkout to the water, deepening gradually toward the end of the dock”.

The renter complained that the ‘beach’ that was advertised was not there and her daughter was unable to play in the sand. Apparently, using the word ‘sandy’ in the listing gave the impression that there was a portion of Bondi Beach on the shoreline, dunes stretching in every direction, and an expectation her children of the family spending happy hours building Buckingham Palace type sandcastles.

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How Outsourcing Can Save You Time and Money

Do you have enough hours in your day?  Are you spending more time working IN your vacation rental business rather than ON it?  Are you overwhelmed with the amount of small tasks you have lined up to do? If so, it might be time to outsource some work.

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How to Please Guests When the Sun Doesn’t Shine in Paradise

Many years ago we planned a vacation in the Cahors region of France – in a rental villa. It was a small place just for the two of us, but it was in a beautiful region and we were excited about exploring; eating out on terraces in old villages; relaxing by the pool at the […]

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