VRS182 – How to Create a Vacation Rental Mastermind Group With Ellory Wells


As we saw at the recent Vacation Rental Success Summit, getting together can be the start of something awesome. We saw owners and managers deep in conversation and hopefully they went onto exchange contact details and promise to stay in touch.

We all know that when the busy-ness of business takes over, that these intentions can often get filed away, along with the business cards, and often it’s not until the next event that people reconnect and recall the buzz of motivation that networking can bring.

Starting a Mastermind group is one way of keeping together long after the energy and group-hype of a conference has died away. We’ve heard about them, and perhaps you’ve considered joining one, but if you’ve never taken the leap to organise a group you might not have experienced the power that binds these groups together.

The expression as it relates to groups was coined by Napoleon Hill in Think and Grow Rich. He described a mastermind ‘alliance’ as:

“A friendly alliance with one or more persons who will encourage one to follow through with both plan and purpose.”

He believed that when two or more people come together in a friendly environment, for a particular purpose, there’s a powerful element of creativity and support, that individual endeavours cannot emulate.

With this in mind I wanted to find someone who was thoroughly experienced with Mastermind groups who could explain exactly what they are, how they work, and what it takes to get a successful group formed, and maintained.

Ellory Wells is a a business coach to entrepreneurs and he joins me to share his wisdom on creating and running a successful group. Those who were at the Vacation Rental Success Summit may have chatted with Ellory, as he was there to support one of his clients, Jason Beaton who was giving a presentation on digital marketing. Ellory wrote a great post after the event that really summed it up – We’re More Alike Than Different

In this episode Ellory talks about:

  • What a mastermind group is and where the concept came from
  • How joining a group can benefit a vacation rental owner or manager
  • Why it may be beneficial to include people outside the industry
  • The general rules of running a successful group
  • How to ask people if they want to join
  • The two essentials for Mastermind success
  • The common reasons for a Mastermind to fail
  • The best platforms to run a group on
  • Why it doesn’t have to be all business all the time
  • General tips on getting a group started.

To download Ellory’s guide to creating a successful Mastermind go to ellorywells.com/heather

Links mentioned:

Ellory Wells Mastermind Weekend

Think and Grow Rich – Napoleon Hill

Zoom.US (Meeting Platform)

VRS181 – Where to find knowledge in the vacation rental business


Where do you look for education and resources to help you manage your vacation rental business better? Maybe you have a go-to expert, or regularly visit a Facebook group or forum, or you’ve bought a book from Amazon that claims to be the A-Z of the industry.

Wherever you go, it’s clear that education in vacation rentals is as fragmented as the industry itself. If you went into real estate, you’d find a prescribed route to achieving a licence, but there is no college course or standardized curriculum that can guide you along the exact path you need for success in all the elements that make up this business.

So, we muddle along and pick up bits and pieces of information from here and there, and generally hope for the best. Unfortunately, the growth of vacation rentals has spawned a lot of ‘pop-up experts’ – mostly in the Airbnb space – who claim they’ve uncovered the holy grail that will lead to 6 figure incomes, if you just get your listing posted. Buy their ebook, or training course, and you’ll be on the way to wealth before you know it.

For most of us who have done the hard graft, we know there is a lot more to creating a solid and consistent income-producing business than throwing up some photos, a grainy profile pic, and waiting for the rewards to come.

If you’ve listened to a few episodes of Vacation Rental Success you’ll know I only recommend resources I’ve tried and feel merit mention. This goes for all the resources I’m sharing in this episode as I talk about where you should go to find balanced expertise.

From podcasts, to forums, blogs on social media, digital marketing and general VR issues, print and online magazines, to face-to-face events, there’s a range of resources now available. Here’s my recommendations, and you can listen to why I’ve made them in great detall.

https://91digital.net/blog/ (Posts on digital marketing for vacation rentals)

http://vacationrentaltravels.com/ (Online Travelers magazine)

http://rentalsunited.com/en/ (Who’s Who in Vacation Rentals; List of VR Events

https://www.lodgify.com/blog/ (Range of posts of interest to owners and managers)

http://www.vrmintel.com/ (Online and free paper magazine with excellent content)

https://www.smarthosts.org/ (Content aggregator)

http://www.vacationrentalmarketingblog.com/blog/ (Matt Landau’s blog)

http://vrmastered.com/ (Boot Camp event limited to 20 attendees in Nashville Tennessee – October)

http://www.vacationrentalsuccesssummit.com/ (Next event San Antonio, spring 2018)

http://www.vacationrentalworldsummit.com/ (Next Event, Florence, Italy, September 2017)

https://www.facebook.com/TheHostingJourney/ (Evelyn Badia’s Facebook Group)

https://www.facebook.com/groups/568782883285173/ (Say No To VRBO Facebook Group)

https://www.linkedin.com/groups/69889 (Vacation Rental Professionals Linkedin Group)

https://www.lodgify.com/blog/podcasts-vacation-rental-pro/ (7 Podcasts that will turn you into a vacation rental pro

VRS180 – Direct from VRSS17 Vacation Rental Sofa Talk From The Goldfish Bowl


After a great first day at the Vacation Rental Success Summit, we set up our podcast studio in the ‘goldfish bowl’, a small room off the social centre and bar, and invited whoever wanted to come in to chat, to join us on the sofa. It was so great to have a stream of owners, managers, and exhibitors coming through to share their insights.

David Angotti shared how a small nugget of information from a 2016 keynote had impacted the way his staff provided excellence, while Rick Oster also picked out one tip from the previous year that he had implemented and then shared with someone else.

Of course, we invited Matt Landau to the sofa and asked about his Friday meet up with Inner Circle members. He admitted to getting ‘teary’ when he looked around at the 45 people who turned up and realised the impact his Inner Circle was having on them.

In this episode you’ll also hear from Andrew McConnell from Rented.com, John Bower (Your Welcome), Dean Curtis (Serenity Vacation Rentals), Rick Oster from Oster Golf Homes and many more.

You’ll hear about:

  • Why you have to be excellent in the eyes of your guests
  • How being 100% impactful is the only way in today’s industry
  • Not being everything to everyone and why that can lead you to more success
  • The small things that make a difference
  • Why carving out a niche and being narrowly focused can achieve greater profitability
  • Adding video reviews to a Your Welcome tablet
  • Facebook lead ads

You’ll hear from:

Andrew McConnell (Rented.com)

Matt Landau (VRMB)

David Angotti (Smoky Mountains.com)

John Bower (Your Welcome)

Dean Curtis (Serenity Vacation Rentals)

Conrad O’Connell (91 Digital)

Mark Pedeferri

Phillip Kendall (Futurestay)

Nikki Woodson Blair (Clanventure)

Rick Oster (Oster Golf Houses)

Sybille Kim (Villa Ausblick)

VRS179 – Vacation Rentals – A Risky Business


Whatever you do to protect your interests, there is risk in this business. It could be from potential overcrowding, noise, liability, general damage and use of amenities such as hot tubs or pools, or any number of other issues.

Mitigating those risks is an important element in your business plan and isn’t something that you just do at the start of the business. It should be revisited annually. Whether it’s updating an emergency plan, rewriting guest contracts or sourcing new products to make the process more efficient and effective, working on the plan is an ongoing task.

One of today’s guests talks about it as being like the advent of the Model T Ford. At the time of its production, there were few vehicles on the road, there were minimal safety measures, and no licensing for would-be drivers. Yet, over the years the industry changed dramatically and the function and design of vehicles had to change too, to meet the demands of rapidly advancing technology.

When I first started out in vacation rentals, it was all simple. A few lines in a classified ad would get some interested people on the phone to talk about their wants for a vacation. Now, online booking is wiping out the element of personal relationships and we have to trust that what we are being told on a profile is an accurate representation of the guests motivation to rent.

This can lead to the types of stories that both guests on this episode have to tell and why they were driven to find a solution to some of the problems they encountered. Amanda Mills from Party Squasher and David Krauss from Noise Aware have both developed products that can help in mitigating risk from overcrowding and neighbour issues when guests get rowdy and the noise gets out of hand.

Amanda and Dave talk about their respective journey’s to the development of Party Squasher and Noiseaware, and how these devices are a part responsible ownership.

Special Offer for Listeners of the Vacation Rental Success Podcast
Order on Party Squasher and get a 20% Discount off the published price.
Use code VRF17

Party Squasher

Noise Aware

VRS178 – Practical Vacation Rental Investment Part 2 with Michael Hamilton


Do vacation rentals make a good investment?

This is a question you see occasionally cropping up on the investor websites such as Bigger Pockets, and is invariably answered in the negative. The argument is that they are too time-consuming, are way more involved to set up than a traditional residential rental, and don’t have consistent cash-flow. However, there are many vacation rental owners who consider themselves to be investors and see the process in a different way.

Michael Hamilton is one of these. He was my guest on VRS170 when he talked about his properties in San Diego and South Carolina; how he has renovated them to bring the highest return and why Airbnb is his favoured platform for marketing. In today’s episode Michael helps me understand more about the principles of vacation rental investment.

He explains why it’s important to define the type of investor you are before you make your purchasing decision and why you need to start with the end in mind.

Michael offers a detailed 7-point investment plan that covers market knowledge, financial analysis, and how to develop systems to remove yourself from working in the business so you can spend more time ‘on it’.

If you are considering investing for the first time in vacation rental real estate, this is a brief but concise strategic and operational tour through the steps to be successful. And if you are already in the business, and thinking about your next property, you’ll find it equally valuable.

In this episode you’ll hear about:

  • How not to get on over your head
  • Evaluating your money ‘mindset’
  • The ways to look at it in the long term
  • How to find the intimate market knowledge so you can laser focus on location
  • Evaluating cash flow, returns, and upside potential
  • Ways to identify potential investment opportunities
  • The basics of a vacation rental investment plan
  • Reducing and eliminating ‘time for money’ work

Enjoyed this episode? Be sure to listen to Part 1 > VRS178

VRS177 – The Vacation Rental Collaboration Revolution with Vince Perez of Fetch My Guest

There’s a lot of talk about independence in our industry; how to achieve success without being swallowed up by the behemoth listing sites, and whether branding is worth the time and effort.

I have a personal stake in all this. As a small property manager facing the challenge from sites wanting to wipe out our personal touch in the name of a more streamlined booking experience, we are in the thick of it. Every day we face the frustration of not being able to talk with our guests before they book; we hear their annoyance when they realise they are paying additional fees for the privilege of booking, and we salvage what we can out of the mess. And, we wonder if we are a dying breed at times.

Then I talk to today’s guest who not only understands the issues but has spent the last few years working on solutions. Vince Perez first joined me in September 2015 when we talked about his company Fetch My Guest. Vince has first-hand experience with his involvement with California-based Beach House Rentals, and he brings this in-depth knowledge of the industry, along with a passion for hospitality and technology.

In this episode we talk about:

• Marketing and automation in the VR business
• How we can break free of the OTA stranglehold
• The continued impact of branding
• What owners can do to regain control over their business
• How collaboration works to deliver more guests
• Vince’s session at the Vacation Rental Success Summit
Sites mentioned in this episode:

Beach House Rentals
Fetch My Guest

VRS176 – April Vacation Rental Mash Up with Matt Landau

Matt Landau from the Vacation Rental Marketing Blog (VRMB.com) and the Inner Circle, joins me in one of our occasional rambles on various vacation rental topics. We talk about collaboration and learning in the industry, best books on business, forums and Facebook groups, Airbnb experiences and why branding for independent owners may not be as worthless as was claimed at the VRMA event in Amsterdam.

Of course we also discuss the Vacation Rental Success Summit and how the advent of smaller independent conferences is good for our industry.

Links to all we discussed in this episode:

The Hosting Journey

Customer Service Revolution by John di Julius

Youtility by Jay Baer

The One Thing by Gary Keller

The Compass and the Nail

Vacation Rental Marketing Blog

Vacation Rental Success Summit

VRS175 – PR for Vacation Rentals with Jessica Gillingham

Have you ever wondered how to get your vacation rental mentioned in a media article, or thought you may have a story that would be interesting enough to feature in a travel blog?

Some years ago when I was running our UK based company, Clearwater Holidays, we wanted to get the message out about our cottage area here in Ontario. It was tough. Few people were aware that this beautiful region of lakes and rivers existed, and that is was so close to Toronto. Yes, they knew about Niagara Falls and the CN Tower, but our mission was to get them to drive a couple of hours north and experience the magic of cottage country.

So, we hired a PR company. Over a 6-month period, they delivered a stream of press releases to their media contacts and we began to see the results.

There was a visit from a well-known travel writer to our River House that resulted in a double page spread in the Sunday Times describing the area, and talking about ending their day ‘jumping into the cool water of the river and then relaxing in the hot tub, under millions of stars in the clearest sky imaginable’.

We had multiple mentions in local newspapers up and down the country, and were featured in several glossy magazines. We hosted half a dozen journalists in our cottages, and although it was often several months before an article appeared, when it did, the immediacy of the public response was incredible.

In short, it was one of the best investments in marketing we made in our time as a travel company.

But what if you just have one property and want to connect with media and travel writers yourself? Well of course, we have the answer.

Today’s guest is a public relations professional who specialises in vacation rentals, and who tells us how to connect with the travel media, using traditional methods as well as social media outlets.

Jessica Gillingham honed her PR skills in the travel industry and has recently launched Abode-PR, a company specialising in promoting and marketing vacation rentals. She will be presenting at the Vacation Rental Success Summit in Toronto in May, and in this episode she shares some of her tips and PR secrets.

We talk about:

  • The change in the PR approach in the past decade
  • How to contact a journalist – and how not to
  • The best social media platforms for connecting with the travel press
  • Why you need a ‘hook’
  • Why the press release is still alive and kicking
  • What journalists write about – and hint…it’s not about your property
  • How to create a media kit on your website
  • The importance of having hi-res images to share
  • How to capture the attention of a busy travel writer
  • Where to find media lists

Links mentioned in this episode:

Abode-PR  – Jessica’s PR Company

VRS174 – The Digital Welcome Book with Henry Bennett of YourWelcome

Our industry is growing exponentially, and with it comes a wealth of apps, new platforms for advertising, physical gadgets and resources. It can be tough to sort through all of these and find the right one that suits your property and your needs.

Our new series of product reviews aims to cut through the marketing hype and bring you an introduction to the founders or developers as well as independent testimony from real users.

 

The YourWelcome Tablet

The most common lament voiced by owners is hands-down, “Why don’t they read the welcome book”. You’ve probably had that call or text from a guest asking how the microwave works, or to tell you they have accidentally disengaged the satellite TV, and wondered why they didn’t just read the information you left them.

Today’s guest had just that experience when he was renting out his London home, and decided to create a better way of sharing essential home details, as well as giving an opportunity to monetise the product too.

The YourWelcome tablet offers a digital platform to share video instructions, text notes, personal messages to individual guests. It claims to:

“save time, increase revenue, and deliver a great hospitality experience to every guest that stays with you.”

Henry Bennett and his business partner, Paul Loram, kicked off the business a mere 6 months ago and have achieved huge results with thousands of tablets in use worldwide. Featured in Engadget and The Sunday Times, YourWelcome is getting great press, and deservedly so.

Also in this episode is a contribution from our friend Gary Miller who has been using YourWelcome in his property for a while, and has found it a great addition not only to his guests’ experience, but to his own organisation. He uses it to play a pre-recorded personal welcome message to each of his guests as well as to demonstrate some aspects of his property by video. How cool is that!

In this episode you will hear:

  • What sparked the idea for Henry and how it reduced query calls from guests
  • How the video element meets the needs of the millennial demographic
  • The way built-in analytics help to reduce information overload
  • What comes in the box
  • How to sell services from within the platform
  • How guests can check in via the tablet why this works for remarketing purposes
  • How the tablet can be used for newsletter sign-ups

The YourWelcome team have generously offered VRS listeners a 10% discount on a year’s subscription

Go to YourWelcome and claim your discount using code: YW10-034

Sunday Times Article

Engadget Article

VRS173 – The Airbnb Perspective With Andrea Diamond

I’m embarrassed that it was only two years ago I was questioning the relevance of Airbnb, and being remarkably short-sighted on the movement of a platform that has since come to dominate the vacation rental space.

I’ve just read ‘The Airbnb Story’ by Leigh Gallagher and enjoyed it immensely, learning about how Brian Chesky et al, got the company off the ground, more by luck than design. It was never expected to be the behemoth it’s become, and the story of investors who shied away from dropping their money into the ‘crazy idea’ has similarities to those publishers who rejected the original JK Rowling manuscript.

Airbnb are the platinum sponsors of the Vacation Rental Success Summit this year

In today’s episode, I talk to Andrea Diamond, who leads Airbnb regional operations in Central & Eastern Canada.

We also announce the final keynote speaker for VRSS17…so listen to the end!

We discussed:

  • Andrea’s journey from being a host in Tel Aviv to regional manager for Airbnb Canada
  • Why rural rentals are not a great change in the Airbnb model
  • The importance of the host/guest relationship and how the platform encourages it
  • Why reviews are so important to the success of a host
  • Instant booking and why she wishes it was called something else
  • The Trips concept and how they enhance the guest experience

The Airbnb Story

Andrea’s LinkedIn Profile